FAQ'S

  1. What is NuvaStep?
    NuvaStep is a wellness-oriented brand dedicated to improving your comfort and mobility. Our main product – the NuvaStep™ Foot Massager – helps relieve foot pain, improve circulation, and promote complete relaxation right at home.

  2. How does the NuvaStep™ Foot Massager work?
    The foot massager uses a combination of gentle electrical impulses, acupressure, and vibration therapy to stimulate muscles and promote blood circulation. It helps reduce swelling, release tension, and ease fatigue after a long day of standing or walking.

  3. Who can use the NuvaStep™ Foot Massager?
    Our massager is suitable for adults of all ages, especially those with foot pain, poor circulation, or fatigue. However, individuals with pacemakers, epilepsy, or certain medical conditions should consult their doctor before use.

  4. How often should I use the massager?
    We recommend using it for 15–30 minutes per session, once or twice daily, to achieve optimal results. Regular use can improve comfort and support long-term foot health.

  5. Is the device safe?
    Yes, the NuvaStep™ Foot Massager is CE-certified and designed with safety in mind. It includes adjustable intensity levels, non-slip pads, and an automatic shut-off timer.

  6. How long does shipping take?
    We ship throughout Europe. Orders are usually processed within 1–2 business days. Delivery typically takes 5–12 business days, depending on your location. Once your order has shipped, you will receive a tracking link.

  7. What is your return policy?
    We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order at contact@NuvaStep.com, and we’ll be happy to assist with a return or exchange.

  8. Which payment methods do you accept?
    We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods — all transactions are processed in Euro (€).

  9. How can I contact NuvaStep?
    You can reach our customer service team anytime at contact@NuvaStep.com. We aim to respond to all inquiries within 24 business hours.

  10. Do you offer discounts or promotions?
    Yes! We regularly offer seasonal promotions and exclusive discounts for our customers. Subscribe to our newsletter or follow us on social media to stay informed about current deals.